Raise a compliance concern

Each Fingrid employee is committed to observing, in their work, the company’s Code of Conduct, which is based on the UN Global Compact and the Guiding Principles on Business and Human Rights. We ensure that work is carried out according to this Code of Conduct in our supervisor activity and through the efforts of the entire workforce.

Many feedback and reporting channels are at the disposal of Fingrid personnel and our external stakeholders. The personnel are guided in their use in the Fingrid intranet.

The external stakeholders can send to Fingrid feedback and questions concerning, for example, the operation of the main grid and its construction on a map, in the Map Service or, more usually, on an electronic feedback form.

If operations are suspected to be against Fingrid’s Code of Conduct or the law and information cannot be conveyed directly to Fingrid contact person, a confidential and independent reporting channel is available. This channel is meant to be used in suspected cases of malfeasance or criminality, which may concern, for example, bookkeeping, conflicts of interest, corruption, the stock market or other financial irregularities. We follow up suspicions of activity contrary to this Code of Conduct confidentially and professionally, guaranteeing the protection of privacy. We ensure that the reporter of a misdemeanour does not suffer negative consequences.

The reporting channel SpeakUp is maintained by a Dutch company called People InTouch, which also converts messages received by telephone to a written format. At Fingrid, reports are dealt with by the lawyer responsible for compliance, the General Counsel and the CEO.

A report may be submitted to the channel either in Finnish, Swedish or English. It can be made anonymously, but we recommend that contact information be left in order to help investigation of the case.

A report can be made on an online form or alternatively by calling and dictating a message to the respondent (free hotline numbers for each country can be found below ). In the service, the ID code asked for is 70497.

The reporter receives a case number, which he/she can later use to listen to or read the response to the report sent by Fingrid. Fingrid’s response is available within 10 days at the latest. The response might contain further questions. All communication takes place via the SpeakUp channel.