Datahub compiles information on accounting points into one system

Datahub, the centralised information exchange system for the electricity retail market, went live on February 2022. In accordance with the Electricity Market Act, information related to electricity accounting points, such as customer and consumption data, will be stored in Datahub. The system is intended to speed up information exchange between parties, with the data being available to everyone entitled to it at the same time – in an impartial and up-to-date manner. 

Fingrid Datahub

Datahub is a centralised information exchange system for the electricity retail market. Datahub is a database for measurement, customer and metering point information used by market parties to submit and retrieve information needed for their market processes.

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Approximately 80 distribution system operators (DSOs) responsible for electricity transmission and 80 electricity suppliers have switched to the centralised information exchange system, Datahub. Centralising the data from operator-specific systems into a single location will improve the customer service provided by electricity companies, as the data will be available to everyone entitled to it in a secure, impartial and up-to-date manner. This will speed up the service, for example, when switching electricity suppliers. Until now, information related to accounting points has been distributed across the systems of different electricity suppliers and DSOs.

Every day, information is exchanged on more than three million electricity accounting points and, in total, messages are exchanged between companies hundreds of millions of times per year, so the shared system will significantly speed up information exchange. Switching to Datahub will also reduce the number of errors in market processes and make it easier to combine multiple accounting points in the same electricity sales agreement. The shared system will promote the full utilisation of smart grids and meters, and it will also enable the development of new types of applications for electricity consumers, such as apps for saving electricity or monitoring consumption.

Privacy protection and information security play an important role

In accordance with the Electricity Market Act, information related to accounting points, such as customer and consumption data, will be stored in the system. Privacy protection and information security have played a particularly important role in the development of Datahub. The information is protected by many technical means and will be exchanged reliably and securely between the parties. During the information exchange, special attention is paid to ensuring that data is only disclosed to parties entitled to it. All information entered into the system is traceable.

In order for this centralised information exchange to work correctly, information on accounting points and customers must be correct in the system. Secure exchange of information requires that each accounting point and its owner be identified unambiguously. If the consumer is a private person, the information is identified with their personal identity code; if the consumer is a company, the information is identified with the business ID.

Consumers can view their information stored in the system

In addition to electricity companies’ customer service portals, the information stored in Datahub will be available for viewing through Datahub’s own customer service portal after the system’s introduction in March. The service will display the user’s personal data and the customer information for their accounting point. Logging into the service uses the Suomi.fi strong authentication. Through the service, electricity consumers can also authorise a third party to act on their behalf in Datahub. The launch of the customer service portal will be announced separately.

Datahub is administered by Fingrid Datahub Oy, which is a subsidiary of Fingrid Oyj.