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Customer portal Q&A

Logging in to the Datahub customer portal

How do I log in to the customer portal?
Why can’t I log in as a personal customer after having unsuccessfully tried to log in as a business customer?
Why can’t I log in to the customer portal?
How can I log in to the customer portal as a business customer?
Why is my personal identity code needed in Datahub?
Purpose of personal data

Information content and data storage in the customer portal

What kind of information can I find in the customer portal?
What information is collected and from whom
Can I use the customer portal when shopping around for the best deal on electricity?
Who is entitled to my data?
Is my data safe?
How far back can I find data in Datahub?
How long is my data retained?
Disclosure and transfer of data
Why can’t I find data for the entire duration of my electricity agreement?
Can I find information on all my electricity agreements?
Why can’t I find the prices and fees of my electricity agreements?
Why can’t I see my electricity bills?
How is data protected for customers with a non-disclosure for personal safety reasons?
How can I get my information corrected?
Can my data be deleted from Datahub?
Where can I find contact information for my electricity supplier or network company?

 

Authorising someone else to access your data

Who can be authorised in Datahub?
How can I authorise a service provider to access my data?
What are the validity periods for authorisations based on?
How can I authorise another person to access my data?
Why is it not possible to create an energy reporting authorization?

Energy reporting

What does ”data resolution” in the accounting point information mean?
Why have some of my metering values changed?
Why can't I see all my consumption data
Why does the downloadable energy report use a time interval of 15 minutes for the data?
Why is my consumption data in UTC time in the downloadable energy report?
Where can I see my meter readings?
How can I get last year’s total consumption?
What do the values ”Default”, ”Netted” and ”Community” on the energy report mean?
What do the values for ”Reading type” on the downloadable energy report mean?
How can I get the consumption data of the downloadable energy report properly displayed in Excel?
25. Can consumption data be downloaded from Datahub's customer portal using the API interface
How can I compare my energy consumption with the average consumption of a similar group of users?

Energy communities

Can a housing company see how the production of its energy community has been distributed between the community members?
Where can I find the total amount of kWh that has been distributed between an energy community’s members?
Where can I check if my accounting point belongs to an energy community?

 

Updates to the customer portal

Are there any updates to the customer portal?